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Most Frequently Asked Questions


FAQ Topics

  • Tips and Info

    1. Do you have any videos on your site?

    2. This is my first time buying a wig. Do you have any special tips for a newcomer?

    3. I’m about to get married or plan to attend a wedding and want to do something special with my hair. Can you help?

    4. How can I determine the best style for my face shape?

    5. What do people have to say about Wilshire Wigs?

    6. What the heck is a ventilator? And what’s a weft?

    7. I’m about to undergo cancer treatment. What special considerations do I need to be aware of when choosing the right hair product for me?

    8. What is a monofilament wig?

    9. What’s the deal with lace front wigs?

  • Ordering

    1. Can I apply a web discount or coupon to an order I place over the phone or in person?

    2. What is your policy regarding changing or canceling orders?

    3. Can I order by phone?

    4. Can you mail me a catalog?

    5. When will my order ship?

    6. How do I place an online order?

    7. How do I use a credit voucher?

    8. How quickly do you respond to emails?

    9. What’s the best way to select a color?

    10. What if what I'm looking for isn’t on wilshirewigs.com?

    11. How can I pay for my web order?

    12. When will my credit card be charged?

    13. When will my order be processed?

    14. Will I be taxed on my orders?

  • Shipping & Delivery

    1. Can you lay out my shipping options?

    2. What should I do if my package is damaged during shipping?

    3. How long will it take my order to arrive?

    4. When will my order ship?

    5. By what time do I have to place an order to have it ship that day?

  • Policies

    1. What are your security and privacy policies?

    2. What are your terms and conditions regarding internet sales?

    3. What are your return and exchange policies?

  • Product Information

    1. Do you carry false eyelashes? And how do I apply them?

    2. How often should I wash my wig?

    3. How do I figure out what size wig I should get?

    4. I just got a 3/4-cap fall. How do I put it on?

    5. How do I put on a jaw clip?

    6. So how do I put on my wig?

    7. What type of hair is used in wigs and hairpieces and what are the differences between them?

  • Prices

    1. How can I be certain I am getting the best price with Wilshire Wigs?

    2. Are there additional price advantages for hair professionals?