Frequently Asked Questions
Tips and Info
- Do you have any videos on your site?
We do have a few videos up and will be adding more soon. Keep your eye on our multimedia page and stay up-to-date on the latest styles as well as how-to guides on the care and maintenance of your wig.
- This is my first time buying a wig. Do you have any special tips for a newcomer?
Our beginner's guide will cover most of your questions, whether it’s determining what size to buy to how to pick the perfect style and color. If you still have questions, feel to call one of our sales associates during business hours or email us any time.
- I’m about to get married or plan to attend a wedding and want to do something special with my hair. Can you help?
Some days require a little more of our hair than usual, and none more than a wedding day— regardless if it's yours or someone else’s. Whether it’s adding fullness with the perfect extension or getting just the right formal touch with a hair piece, you want everything to be perfect. Take a look at some of our favorite wedding hair styles to see how we can help you create your ideal style for the big day.
- How can I determine the best style for my face shape?
There are no hard-and-fast rules regarding face shape and hair style. Whatever feels best for you generally is. Still there are guidelines that may be helpful. Curly texture, for example, can do wonders for a square shaped face.
- What do people have to say about Wilshire Wigs?
For nearly 50 years, we’ve valued our customers above all else. They tend to appreciate us right back.
- What the heck is a ventilator? And what’s a weft?
It’s true: wigs and hair accessories can have their own terminology that can sometimes be confusing. To help, we’ve provided a detailed glossary to help guide you through your purchase. .
- I’m about to undergo cancer treatment. What special considerations do I need to be aware of when choosing the right hair product for me?
If you're facing cancer, your hair is often the last thing on your mind. But we've found that looking your best can sometimes help brighten your. In some cases, hair products can make a real difference. Whether it’s walking you through what to expect in terms of hair loss, or guiding you towards products that can make wigs more comfortable for sensitive scalps, we’re here to help.
- What is a monofilament wig?
The short answer is that monofilament wigs have a higher quality cap construction, where hairs are sewn in just a few at a time. This results in a a flatter and less detectable top-of-the-head, front hairline, and part. Monofilament wigs tend to offer a more natural look, and they've been growing in popularity for the last several years now. They do take longer to make and as a result tend to be more expensive. Click here for everything you need to know about this popular style of wig construction.
- What’s the deal with lace front wigs?
Originally designed by Hollywood hair and make-up specialists for use in film close-ups, the hair line of a lace front wig is made out of delicate, sheer lace material. The lace material used— usually either Swiss or French lace— is knotted into the cap and is virtually undetectable when placed against the skin. If you're looking the illusion of natural hair growth, lace front wigs, whether made of human or synthetic hair, can be a great option.
- Can I apply a web discount or coupon to an order I place over the phone or in person?
Web discounts and coupons are special promotions for web orders only.
- What is your policy regarding changing or canceling orders?
We will be happy to change or cancel an order, provided you contact us within one business day of the order being placed. To cancel an order, please call us at 1-800-927-0874 or if you are outside the US, call 1-818-761-9447 for international customers. You will need to confirm with your sales representative that your order has not yet shipped. Please note the name of your sales representative and the date that he or she cancelled your order.
- Can I order by phone?
Absolutely! Though the Wilshire Wigs online system is an easy and secure way of ordering your product, we invite you to speak with one of our many knowledgable customer service representatives or one of our on-staff cosmetologists. Please call us toll free at 1-800-927-0874 Monday through Friday between the hours of 9 a.m. and 5:30 p.m. Pacific Standard Time, or on Saturday from 9 a.m. to 4 p.m. If you're calling from out of the country, try us us at 1-818-761-9447.
- Can you mail me a catalog?
Because we’re constantly adding the newest hair products to our extensive inventory, we do not offer a mail order catalog. If you are interested in manufacturers' catalogs, please let us know. As a rule, we can get any name-brand wig currently in production. So if you see a wig elsewhere and not on our site, please don’t hesitate to ask: we should be able to get it for you.
- When will my order ship?
We boast among the industry’s largest inventory with over 100,000 items in our warehouse, so there’s a good chance we have your item is in stock and can ship the very day you place the order. If the item or items are not currently in stock in our warehouse, we can usually get them in within one to three business days. Occasionally, an item can be on backorder from the manufacturer for an extended period. If this is the case, we'll notify you of the status of your order and when you can expect to receive it.
- How do I place an online order?
First, click on the product you wish to purchase. Next, select the color you want; then click the "Add To Cart" button. To view your shopping cart, click on the "View Cart" icon at the top of your screen. At this point, you can remove items from your cart by clicking the "Remove" button, update the quantity of an item with the "Update" button, or continue shopping by using your browser's "Back" button. When you're ready to place your order, click on the “Proceed to Checkout" icon, then follow the on-screen instructions.
- How do I use a credit voucher?
If you wish to apply a credit voucher to your order, please provide the voucher number in the "Customer Notes" box on our secure checkout page. You should write something to the effect of, ”Please apply credit voucher #123456 to this order.” We will gladly apply the credit when we process your order.
- How quickly do you respond to emails?
We try to answer emails within one business day, but in some cases it may take us an extra day to respond. If you haven't received a response within a couple days, there’s a chance your email provider has sent it to your spam mailbox, so you will want to configure your email settings to allow mail from wilshirewigs.com. If you still haven't gotten a reply from us, give us a call toll free at 1-800-927-0874.
- What’s the best way to select a color?
Choosing the right color can be trickiest part of selecting a wig, especially when your only guide is a color chart viewed on your computer monitor.
If you have purchased wigs before, you may already know the exact color you want. But if you're choosing a color for the first time, please remember that color charts on your computer can never be 100% accurate.
You may want to consider ordering a Color Ring to help you choose the color that suits you best. A color ring consists of individual swatches of fiber in colors that the product comes in, and they cost between $10 and $130, depending on the manufacturer. Each manufacturer uses its own color system, so be sure to choose the color ring for the brand you're interested in. When you're finished with the color ring, feel free return it for full store credit.
Another option would be to send us a small hair sample and request the closest available color match.
Many people call and ask us to choose a color for them. While our customer service representatives and licensed cosmetologists are among the best in the business, it can nearly impossible to choose the right color for someone over the phone. We will do our best to suggest colors that work best for you, but we can’t guarantee that our suggestions will end up being exactly what you want. Keep in mind: any time you order a color without first seeing it on a wig or color ring, you're taking a risk.
- What if what I'm looking for isn’t on wilshirewigs.com?
Let us know what you are looking for: odds are, we can get it for you. We have a large number items in stock which are not on our site, and we can acquire virtually any hair-goods product you’re searching for. Drop us a note or call us at 1-800-927-0874.
- How can I pay for my web order?
We accept American Express, Discover, Mastercard, and Visa. We do not accept personal checks, but are happy to accept cashier's checks and money orders. For international orders, we are currently accepting only Western Union payments. If you pay by credit card, for security reasons, we can only ship to the address on record with your credit card company. If you need your order shipped to a different address, please mail, email, or fax us a signed letter of authorization faxed or mailed to us.
- When will my credit card be charged?
If your order is under $500, your card will be charged the day we ship your order. If it’s over $500, we’ll charge your credit card for 50 percent of the total amount upon receiving your order and the remaining 50 percent when the order ships. In either case, your final invoice will be included in your package.
- When will my order be processed?
All orders placed on our Web Site will be processed by the end of the next business day, but that doesn't necessarily mean that the order is ready to ship that days. For more info, refer to our shipping policy.)
- Will I be taxed on my orders?
If your shipping address is outside of Wilshire Wig’s home state of California, you will not be charged sales tax. In-state orders will be charged sales tax.
Shipping & Delivery
- Can you lay out my shipping options?
Ground (1-9 business days)
$6.95 (FREE for orders over $50 - cannot be combined with other promotions)
UPS Air (1-3 business days)
USPS International (8-14 business days)
- What should I do if my package is damaged during shipping?
If you receive damaged merchandise, please contact us immediately. You'll be able to return it to us at no cost to you.
- How long will it take my order to arrive?
It depends on your choice of shipping method. For UPS Ground shipments, delivery to the West Coast generally takes one to three working days; for the Midwest deliveries, expect the order to arrive in roughly three to four working days; for East Coast, it will likely take four to five working days. UPS and FedEx Ground are not available for shipments to Alaska or Hawaii; these orders will ship via UPS Air. Packages shipped via UPS Air to Alaska or Hawaii usually arrive within two to three working days. Delivery times to areas outside the United States will vary. Please contact us for more information.
- When will my order ship?
We process internet orders each weekday at 9 a.m. Orders placed after 9 a.m. Friday or over the weekend will be processed first thing Monday. If we have the item in stock, it will ship the same day or the next day. If we don’t, we’ll order it from the manufacturer that day, and ship it out the day we receive it. It usually takes one to three business days for the merchandise to reach us. We do not ship on Saturdays or Sundays. If we do not have the item in stock, most manufacturers can "drop ship" the package directly to you. This can speed up the delivery by one or two days. The charge for this service is $35.00 per manufacturer. Occasionally, neither Wilshire Wigs nor the manufacturer has the item in stock. In this case, there will be an additional delay of between one or two weeks. On very rare occasions, it can take as long as three months, and sometimes even longer. If the delay turns out to be longer than a week, we will notify you.
- By what time do I have to place an order to have it ship that day?
All orders placed through our website are processed the next business day (not including Saturday). Items that are currently in stock can be shipped the same day if the order is called in no later 3:00 P.M. Pacific Standard Time. So if you're in a rush, don’t hesitate to give us a ring.
- What are your security and privacy policies?
- What are your terms and conditions regarding internet sales?
Here is a detailed list of our terms and conditions. Please take a look and if you have any questions, don't hesitate to reach out to us.
- What are your return and exchange policies?
To be eligible, returned and exchanged items must be unaltered and in factory condition, with all tags attached, and in the original packaging. Items that have been brushed out, have had product applied to them, or show other signs of wear are not eligible to be returned or exchanged. Clearance, discontinued, custom, and display items can not be returned or exchanged. Accessories and costume wigs are also not eligible. Items must be mailed back postmarked within 14 days of the original invoice date.
An eligible item may be returned for a refund or store credit, subject to a 15% restocking fee. Your store credit will not expire until you use it. Color rings may be returned for a full refund.
An elible item may be exchanged for another item of equal or lesser value at no cost to you. However, you will need to pay the additional shipping charges.
As for the process for completing a return or exchange, please send back the items in a sturdy cardboard box and be sure include a copy of the invoice or let us know the invoice number. Please indicate whether you would prefer a refund, exchange, or store credit. If you want to exchange the item, kindly indicate the items of equal or lesser value that you wish to exchange it for. Please ship your returns to:
Attention: Returns Department
5241 Craner Avenue
North Hollywood, CA 91601.
- Do you carry false eyelashes? And how do I apply them?
Whatever the need or occasion, Wilshire Wigs has a huge selection of individual and strip eyelashes, in every color, style, and length imaginable. Take a look at what we have to offer. And once you’ve purchased the perfect eyelash? Here is how you put on your new lashes.
- How often should I wash my wig?
A good rule of thumb: wash your wig or hair piece every 10 to 15 days of regular wear to keep it looking its best. Check out our guidelines for the best way to wash and care for your synthetic or human hair wig or hairpiece.
- How do I figure out what size wig I should get?
For best fit, you’ll need a tape measure to figure out the circumference of your head. After that, consult our basic size information page. If you still have any questions, feel free to contact one of our representatives and we will be glad to help.
- I just got a 3/4-cap fall. How do I put it on?
- How do I put on a jaw clip?
Jaw clip hairpieces are an easy and fun way to add style and volume. Here are step-by-step instructions for putting on these types of hair clips.
- So how do I put on my wig?
It’s easy: just follow these instructions. If you still have questions, feel free to reach out to us.
- What type of hair is used in wigs and hairpieces and what are the differences between them?
Basically, there are two types of fibers used in wigs: human hair and synthetic. But there can be variations within these two categories. Check out this detailed explanation of the differences between, and also within, human and synthetic hair.
- How can I be certain I am getting the best price with Wilshire Wigs?
For starters, there’s our low-price guarantee. Because of its many years in the business and long relationships with manufacturers, Wilshire Wigs is able to offer a 150% price match on any competitor’s price. We will beat any advertised price, and we guarantee it.
- Are there additional price advantages for hair professionals?
Yes there certainly are. To take advantage of Wilshire Wigs’ low wholesale prices through our website. you will need open a Wholesale Account with us. Simply create a customer account on our web site, then contact us at 800-927-0874 (or 818-761-9447). We will also need you to fax a copy of your business or cosmetology license to 818-761-9779, or you can scan and email it to us. Once we verify your information, we'ill assign wholesale pricing to your Web account. And that's all there is to it!